251 George Street, Central Dunedin Dunedin 9016, New Zealand
+6432887017Toll free

Data Protection Policy – SimLayer

This Data Protection Policy explains how we collect, store, use, and protect personal information related to your interaction with our VR games, platforms, applications, and related services. By using our services, you acknowledge and agree to the terms of this policy. We are committed to maintaining the privacy and protection of your data, ensuring compliance with all applicable privacy laws and standards.

1. Scope of the Policy

This policy applies to all personal data collected through our virtual reality (VR) games, associated mobile or desktop applications, customer support platforms, user accounts, and any digital interactions with our content or services. It is directed toward all users, including players, testers, developers, and partners who engage with our VR products.

2. Data We Collect

We may collect and process the following types of personal data depending on how you interact with our VR games and services:

  • Account Information: Full name, username, email address, and passwords when you register or create an account.
  • Gameplay Data: In-game behavior, interaction patterns, gameplay duration, device usage, movement tracking, and achievements.
  • Device Information: Hardware model, operating system, VR headset specifications, IP address, system logs, and crash reports.
  • Billing and Payment Information: When purchases are made within the VR ecosystem, we may store order history, transaction identifiers, and payment method types (note: we do not store full card numbers).
  • Communication Records: Any emails, support tickets, or messages you send us, including voice or chat communications within multiplayer environments.
  • Location Data: Some VR systems use geolocation or spatial data to enhance gameplay experiences, which may be collected with your consent.

3. How We Use Your Data

The personal data collected is used exclusively for legitimate business purposes and gameplay enhancement, including:

  • Service Delivery: To provide access to VR content, enable features, verify account ownership, and ensure compatibility with your devices.
  • User Experience Improvement: To personalize gameplay, adjust settings, recommend content, and optimize performance based on user behavior.
  • Security: To protect against cheating, unauthorized access, account theft, and fraud within our games or services.
  • Analytics and Development: To evaluate system performance, user behavior, and trends for future updates and improvements.
  • Customer Support: To respond to inquiries, resolve issues, and assist users in technical matters or gameplay questions.
  • Legal Obligations: To comply with regulatory requirements, law enforcement requests, or obligations imposed by governing authorities.

4. Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share data with trusted partners and service providers under strict confidentiality and data protection obligations. These may include:

  • Hosting and cloud infrastructure providers that support our game environments.
  • Payment processors who handle transactions securely.
  • VR platform providers (such as console or headset ecosystems) to facilitate gameplay features.
  • Analytics providers assisting with aggregated game usage insights.
  • Legal representatives in case of disputes or compliance requirements.

All third parties are carefully selected and required to comply with data protection regulations and best practices.

5. Data Storage and Security

We take data security seriously. Your personal data is stored using encrypted systems and protected by robust technical and organizational security measures. These include firewalls, access controls, regular security audits, and data minimization protocols.

Data is stored only as long as necessary for its intended purpose. Once data is no longer needed, it is securely deleted or anonymized unless longer retention is required by law.

6. International Transfers

If data is processed or stored outside your country of residence, we ensure that such transfers comply with relevant data protection standards. This includes using data protection agreements, model contractual clauses, or ensuring the destination country provides adequate protection levels.

7. Your Rights

As a data subject, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct any inaccurate or incomplete data.
  • Erasure: Request deletion of your data if it is no longer needed or processed unlawfully.
  • Restriction: Limit how your data is processed in specific situations.
  • Objection: Object to processing for direct marketing or profiling purposes.
  • Portability: Receive your data in a structured format to transfer to another provider.

To exercise these rights, you may contact our support team or data protection officer. We may ask for verification to ensure your identity before fulfilling your request.

8. Children's Privacy

VR games are not intended for children under a specific age unless explicitly stated. We do not knowingly collect data from users below the age threshold permitted by law in their respective jurisdictions. If we discover that data has been collected from a minor without proper consent, we will take steps to delete it promptly.

9. Automated Decision-Making and Profiling

Some VR features may involve automated systems that analyze gameplay behavior to offer adaptive difficulty, recommend experiences, or identify unusual activity. These systems are designed to improve user engagement but do not have legal or similarly significant effects on users.

10. Changes to the Policy

We may update this Data Protection Policy from time to time to reflect changes in technology, regulations, or service structure. When changes are made, the updated policy will be published, and the effective date revised. We encourage users to review the policy periodically.

11. Contact Us

For any questions, concerns, or requests related to this Data Protection Policy or the handling of your personal data, please contact our data protection representative through your registered account or our customer service channels.