Privacy Policy – SimLayer

At SimLayer, we are deeply committed to protecting your privacy and ensuring transparency in how we handle your personal data. This Privacy Policy describes how we collect, use, store, and protect information from users interacting with our virtual reality (VR) games, platforms, applications, and associated services. By accessing or using our VR services, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.

1. Scope of This Policy

This Privacy Policy applies to all data collected in connection with our VR games, both during gameplay and through any supporting websites, applications, forums, or customer service channels. Whether you are playing offline or engaging in multiplayer VR experiences, this policy explains the types of personal data we may collect and how it is managed.

2. Information We Collect

We collect two main types of information:

a. Personal Information

• Full name
• Email address
• Usernames or gamer tags
• Date of birth
• Geographic location (city/country)
• Payment or billing information (only when making purchases)
• Voice data (in multiplayer or communication-enabled VR environments)
• Health or body data (e.g., hand/eye tracking, height, play area dimensions)

b. Non-Personal Information

• Device type, operating system, and hardware specifications
• IP address
• In-game behavior and preferences
• VR headset model and firmware version
• Crash logs and error reports
• Time spent in different game modules
• Interaction logs and motion data (e.g., gesture recognition)

3. How We Use Your Data

We use collected data to enhance the quality and functionality of our VR games and services:

• To authenticate users and manage accounts
• To personalize gameplay and create immersive experiences
• To provide customer support and address technical issues
• To develop and improve VR mechanics, environments, and AI behavior
• To generate usage analytics that inform game design and performance
• To comply with legal obligations and protect users from misuse or fraud

Where applicable, voice, motion, or biometric data may be used to enable specific features of our VR games (e.g., gesture recognition, facial expressions, voice chat).

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to external parties. However, we may share certain data with:

• Service Providers: Companies that provide hosting, cloud storage, customer support, analytics, or payment processing.
• VR Platform Providers: If you use our games through platforms such as SteamVR, Meta Quest, PlayStation VR, or other VR ecosystems, certain data may be shared with those providers as per their policies.
• Developers or Studios: In case of collaboration with partner developers, limited non-sensitive data may be shared to optimize user experience.

All third parties are required to maintain confidentiality and use your data solely for the intended purpose.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Retention periods vary depending on:

• Account activity and game usage
• Ongoing support or open inquiries
• Legal or regulatory requirements
• Backup and archival processes

Once your data is no longer needed, we take steps to delete it or render it anonymous in a secure manner.

6. User Rights and Controls

You have the following rights concerning your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to any inaccuracies in your data.
• Deletion: Request the removal of your personal data, subject to legal limitations.
• Restriction: Request that we limit processing of your data in certain circumstances.
• Objection: Object to specific uses of your data, such as direct marketing.

To exercise any of these rights, please contact our support team through the available channels. We will respond to requests within a reasonable timeframe, subject to verification of your identity.

7. Children's Privacy

We do not knowingly collect personal data from users under the age of 13 (or the age specified by local data protection laws). If we become aware that a child has submitted personal data without verified parental consent, we will delete the information as quickly as possible. Parents or guardians who believe their child has provided us with personal data are encouraged to contact us immediately.

8. Security Measures

We employ a variety of technical and organizational measures to safeguard your personal information:

• Encryption of sensitive data during transmission and storage
• Regular security audits and vulnerability assessments
• Access controls to ensure only authorized personnel handle personal data
• Monitoring systems to detect and prevent unauthorized access or data breaches

Despite our efforts, no security method is entirely foolproof. We encourage users to practice safe account management and report any suspected security issues.

9. Changes to This Policy

We reserve the right to update or revise this Privacy Policy at any time to reflect changes in our services, applicable laws, or technology. Updates will be effective upon publication of the revised policy. We recommend reviewing the Privacy Policy periodically to stay informed about how your data is protected.

Material changes that significantly affect your rights or the way we use your data will be communicated through direct notifications, platform messages, or other appropriate means.

10. Contact Information

If you have questions, concerns, or requests related to your privacy or this policy, please contact our data protection officer or support team. We are committed to addressing your inquiries promptly and with transparency.

Thank you for trusting SimLayer and our VR games. We value your privacy and are dedicated to providing an immersive, safe, and respectful gaming experience for all users.